Front
Getting Started with Front
The Front modules allow you to monitor events and/or list, create, retrieve, update, or delete teams, teammates, inboxes, conversations, messages, contacts, contact groups, and much more in your Front account.
Prerequisites
- A Front account
In order to use Front with Integromat, it is necessary to have a Front account. If you do not have one, you can create a Front account at frontapp.com/signup.
Connecting Front to Integromat
To connect your Front account to Integromat you need to obtain the JSON Web Token from your Front account.
1. Log in to your Front account.
2. Go to Settings > Plugins & API.
3. Open the API section and click on the New Token button.
4. Select scopes. Select the Shared Resources option (to grant access to all team resources).
5. Click on the Create button.
The created token is now displayed under the Front Tokens section.
6. Click on the created Front token and copy it to your clipboard.
7. Go to Integromat and open the Front module's Create a connection dialog.
8. Enter the token you have created in step 5 into the JSON Web Token field and click the Continue button to establish a connection.
Webhook
Watch Events
Triggers when an event occurs in the inboxes of your company by the rules you have set.
Connection | Establish a connection to your Front account. |
Webhook | Allows you to automatically be notified of any incidents occurring in Front without having to constantly poll the API. |
Teams
List Teams
Lists the teams in your company.
Connection | Establish a connection to your Front account. |
Limit |
Set the maximum number of teams Integromat can return during one execution cycle. |
Get Teams
Displays the details of the team.
Connection | Establish a connection to your Front account. |
Team ID |
Enter the ID of the requested team. |
Teammates
List Teammates
Lists the teammates in your company.
Connection | Establish a connection to your Front account. |
Limit |
Set the maximum number of teammates Integromat must return during one execution cycle. |
Add Teammates to Team
Adds teammates as members of a team.
Connection | Establish a connection to your Front account. |
Team ID |
Enter the ID of the team to add the teammate(s) to. |
Teammates ID | Enter the ID(s) of all the teammate(s) to add |
Get Teammate
Fetches the information of a teammate.
Connection | Establish a connection to your Front account. |
Teammates ID or Alternative Teammate Email |
Enter the ID or email of the requested teammate. |
Update Teammate
Updates the information of a teammate.
Connection | Establish a connection to your Front account. |
Teammates ID or Alternative Teammate Email | Enter the ID or email of the requested teammate. |
Username |
New username. It must be unique and can only contain lowercase letters, numbers, and underscores. |
First Name | Enter the new first name of the teammate. |
Last Name | Enter the new last name of the teammate. |
Is Available |
Availability Status. Choose one of the following status:
|
Delete Teammates from Team
Removes teammates from a team. Removing teammates also removes them from inboxes owned by the team.
Connection | Establish a connection to your Front account. |
Team ID |
Enter the ID of the team that has the teammates you want to delete. |
Teammate IDs | Enter the ID or email of the teammates to delete. |
Inbox
List Inboxes
List all the inboxes.
Connection | Establish a connection to your Front account. |
Team ID |
Enter the ID of the team of the inboxes you want to list. |
Limit | Maximum number of the inboxes Integromat can return during the execution of one cycle. |
Create Inbox
Creates a team inbox.
Connection | Establish a connection to your Front account. |
Team ID |
Enter the ID of the team that you want to create the inbox for. |
Teammate IDs | Enter the teammates IDs to give access to this inbox. |
Get Inbox
Fetches the information of an inbox.
Connection | Establish a connection to your Front account. |
Inbox ID |
Enter the ID of the requested inbox. |
Add Teammates to Inbox
Adds teammates to an inbox. The selected teammates must not already have access to the inbox and must be in the team that owns the inbox. Teammates cannot be added to private inboxes.
Connection | Establish a connection to your Front account. |
Teammates ID or Alternative Teammate Email |
Enter the IDs or emails of all the teammates to add to the inbox. |
Username |
New username of the teammate. |
First Name | First name of the teammate. |
Last Name | Last name of the teammate. |
Is Available |
Availability Status. Choose one of the following status:
|
Delete Teammates from Inbox
Removes teammates from a team. Selected teammates must currently have access to the inbox to be removed. You cannot remove teammates from private inboxes.
Connection | Establish a connection to your Front account. |
Team ID | Enter the ID of the team from which you want to remove teammates. |
Teammates ID |
Enter the ID of all the teammates to be deleted from the inbox. |
Channel
List Channels
Lists all the channels.
Connection | Establish a connection to your Front account. |
Team ID | Enter the ID of the team to list the channels for. |
Limit | Maximum number of channels Integromat will return during one execution cycle. |
Create Channel
Creates a custom channel linked to the requested inbox.
Connection | Establish a connection to your Front account. |
Channel ID | Enter the ID of the channel to be created. |
Name | Name for the channel to be created. |
Settings | |
Webhook URL | Only custom type. Enter the URL to which the custom message replies are sent. |
Reply Mode | The way the channel can be used to reply a message. |
Compose Mode |
Enter one of the following:
Default is |
Contact Type |
The contact type channel uses. It can be only set when creating a channel. Choose one from:
Default is custom. |
Get Channel
Fetches the information of a channel.
Connection | Establish a connection to your Front account. |
Inbox ID | Enter the ID of the requested channel. |
Update Channel
Updates the settings of only a custom channel.
Connection | Establish a connection to your Front account. |
Channel ID | Enter the ID of the channel to be updated. |
Name | Name of the channel. |
Settings | |
Webhook URL | Only custom type. Enter the URL to which the custom message replies are sent. |
Reply Mode | The way the channel can be used to reply a message. |
Compose Mode |
Enter one of the following:
Default is |
Conversations
List Conversations
Lists all the conversations in your company in reverse chronological order (most recently updated first).
Connection | Establish a connection to your Front account. |
Limit |
Maximum number of results per page. The default results per page is 50. Maximum results per page is 100. |
Get Conversations
Fetches the information of a conversation.
Connection | Establish a connection to your Front account. |
Conversation ID | Enter the ID of the requested conversation. |
Update Conversations
Updates a conversation.
Connection | Establish a connection to your Front account. |
Conversation ID | Enter the ID of the conversation to be updated. |
Assignee ID |
Enter the ID of the teammate to assign the conversation to. Set it to null to unassign. |
Inbox ID | Enter the ID of the inbox to move the conversation to. |
Status | Enter the new status of the conversation. |
List Comments
Lists all the comments written in a conversation in reverse chronological order (newest first).
Connection | Establish a connection to your Front account. |
Conversation ID | Enter the ID of the requested conversation you want to list. |
Limit |
Maximum number of comments Integromat can list during the execution of one cycle. |
Get Comment
Fetches the information of a comment.
Connection | Establish a connection to your Front account. |
Enter Comment ID |
Select one option for the Comment ID.
|
Create Comment
Adds a comment to a conversation.
Connection | Establish a connection to your Front account. |
Conversation ID | Enter the ID of the requested conversation. When selected, auto populates the Author ID field. |
Author ID | Enter the ID of the teammate creating the comment. |
Body |
Enter the content of the comment. |
Message
Get Message
Fetches the information of a message.
Connection | Establish a connection to your Front account. |
Enter Message ID |
Select one option for the message ID.
|
Create Message
Sends a new message from a channel. It will create a new conversation.
Connection | Establish a connection to your Front account. |
Conversation ID | Enter the ID of the requested conversation. When selected, it auto populates the Author ID. |
To | Enter the ID of the member to receive the message. |
Author ID | Enter the ID of the teammate creating the message. |
Sender Name | Name of the sender. |
Subject | Specifies the message heading. |
Body | Enter the complete message text. |
Attachments | Binary data of the attached files. |
Options | Sending options. |
Tags | Label used to classify the conversations. |
Archive or Not |
Select one of the following:
|
Reply Message
Replies to a conversation by sending a message and appending it to the conversation.
Connection | Establish a connection to your Front account. |
Conversation ID | Enter the ID of the conversation. |
To | Select the sender's name. |
Author ID | Enter the ID of the teammate on behalf of whom the answer is sent. |
Sender Name | The name used for the sender info of the message. |
Subject | Subject of the message for the email message. |
Body | Message text. |
Attachments | Binary data of the attached files. |
Options | Sending options. |
Tags |
List of tag names to add to the conversation. Unknown tags will automatically be created. |
Archive or Not |
Choose one of the following status:
|
Contact
List Contact
Lists all the contacts.
Connection | Establish a connection to your Front account. |
Updated After | Select a date after which the contacts are to be listed. |
Updated Before | Select a date before which the contacts are to be listed. |
Limit | Maximum number of contacts Integromat will list during the execution of one cycle. |
Get Contact
Fetches the information of a contact.
Connection | Establish a connection to your Front account. |
Contact ID | Enter the ID or alias of the requested contact. |
Create Contact
Creates a new contact for the default team.
Connection | Establish a connection to your Front account. |
Contact ID | Enter the ID or alias of the requested contact. |
Name | Contact name. |
Handles | Add contact handles that are used to deal with the contact. |
Description | Contact description. |
Is Spammer |
Whether or not the contact is marked as a spammer.
|
Links | List of the contact's links. |
Group Names | List of all the group names the contact belongs to. It automatically creates missing groups. |
Source file | |
Image File Name | Name of the image. |
Data | Any other data about the contact. |
Update Contact
Updates the information of a contact.
Connection | Establish a connection to your Front account. |
Contact ID | Enter the ID of the contact to be updated. |
Name | New contact name. |
Description | New contact description. |
Is Spammer |
Whether or not the contact is marked as a spammer.
|
Links | List of all the links of the contact. |
Group Names | List of all the group names the contact belongs to. It automatically creates missing groups. |
Source file |
Enter or map image file from the previous module (e.g. Dropbox > Get a File). Image File Name Data |
Delete Contact
Deletes a contact.
Connection | Establish a connection to your Front account. |
Contact ID | Enter the ID of the contact you want to delete. |
Add Note to Contact
Adds a new note to a contact.
Connection | Establish a connection to your Front account. |
Contact ID | Enter the ID of the contact that you want to add the note. |
Author ID | Enter the ID of the teammate who added the note. |
Note | Enter the Note text. |
Contact Groups
List Contact Groups
Lists all the contact groups.
Connection | Establish a connection to your Front account. |
Limit |
Maximum number of results per page. The default list of contact groups per page is 50. Maximum number of contact groups per page is 100. |
Create Contact Groups
Creates a new contact group in the default team.
Connection | Establish a connection to your Front account. |
Name | Name of the contact group. |
Delete Contact Group
Deletes a contact group. Will not delete the contacts in this group.
Connection | Establish a connection to your Front account. |
Group ID | Enter the ID of all the contact groups to delete. |
Add Contact into Group
Adds a list of contacts in the requested group.
Connection | Establish a connection to your Front account. |
Group ID | Enter the ID of the requested group. |
Contact IDs | Enter the list of IDs or aliases of the contacts to add in the requested group. |
Rule
List Rules
Lists all the rules.
Connection | Establish a connection to your Front account. |
Team ID | Enter the ID of the team to add the rules to. |
Limit | Maximum number of rules Integromat can return during one execution cycle. |
Get Rule
Fetches the information of a tag.
Connection | Establish a connection to your Front account. |
Rule ID | Enter the ID of the requested rule. |
Tags
List Tag
Lists all the tags.
Connection | Establish a connection to your Front account. |
Limit | Enter the maximum number of tags Integromat must list during the execution of one cycle. |
Get Tag
Fetches the information of a tag.
Connection | Establish a connection to your Front account. |
Tag ID | Enter the ID of the requested tag. |
Others
List Responses
Lists the responses in your company.
Connection | Establish a connection to your Front account. |
Limit | Maximum number of responses Integromat must list during the execution of one cycle. |
Get Response
Fetches the information of an individual response.
Connection | Establish a connection to your Front account. |
Response ID | Enter the ID of the requested response. |
Make an API Call
Allows you to perform a custom API call.
Connection | Establish a connection to your Front account. |
URL |
Enter a path relative to For the list of available endpoints, refer to the Front API Reference.
|
Method |
Select the HTTP method you want to use: GET POST PUT PATCH DELETE |
Headers | Enter the desired request headers. You don't have to add authorization headers; we already did that for you. |
Query String | Enter the request query string. |
Body | Enter the body content for your API call. |
Example of Use - List Teammates
The following API call returns all teammates:
Matches of the search can be found in the module's Output under Bundle > Body > _results.
In our example, 3 teammates were returned: