Find an expert
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Find an expertModules
Add a Message
Adds a new message (comment) in the ticket.
Add an User Tag
Adds a tag into user properties.
Add a Ticket Tag
Adds tag to the ticket.
Add a User into Customer
Adds relationship between user and customer.
Add Related Tickets
Adds relation between tickets.
Create a Customer
Creates a new customer.
Create an Anonymous Ticket
Creates a new anonymous ticket. If the user's email is not registered, the new user account will be created if the ticketing is configured so.
Create an User Account
Creates a new user account by administrator.
Create a Ticket
Creates a new ticket.
Get a Customer
Gets customer details.
Get an Operator Group
Gets operator group detail.
Get an User Account
Gets user account's detail.
Get a Ticket
Returns a ticket detail.
Get a Ticket Attachment
Gets the Ticket's attachment.
Get Fields Description of Customer
Description for customer's fields.
Get Fields Description of User Account
Description for user's account fields.
Get Track Time Records
Gets report of Track Time Records (required version >= 4.14).
Import Customers
Bulk create/update customers. Max bulk size is 500 customers. (required version >= 4.16.0)
Import User Accounts
Bulk create/update user accounts/contacts. Max bulk size is 100 user accounts. (required version >= 4.16.0)
Invite a User into Ticket
Invites the user into the ticket.
Update a Customer
Updates a customer data via PATCH method. (required version >= 4.16.0)
Update an User Account
Updates user account data via PATCH method. (required version >= 4.16.0)
Update a Ticket Custom Form Data
Updates ticket's custom form fields. You can send one or more ticket custom form field values to update.
Update a Ticket Workflow
Changes ticket workflow state.
Update Submitter
Changes the ticket's submitter. Only operator can do it.
List Country Codes
Lists country codes.
Search Customers
Searches customers by filter.
Search Tickets
Lists tickets by filter.
Search User Accounts
Searches user accounts by filter.
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