Wix Answers

Getting Started with Wix Answers

The Wix Answers modules allow you to watch, create, update, search, and delete tickets, ticket replies, and articles in your Wix Answers account.

Prerequisites

A Wix Answers account

In order to use Wix Answers with Integromat, it is necessary to have a Wix Answers account. If you do not have one, you can create a Wix Answers account at https://www.wixanswers.com/.

The module dialog fields that are displayed in bold (in the Integromat scenario, not in this documentation article) are mandatory!

Connecting Wix Answers to Integromat

To connect your Wix Answers account to Integromat you need to obtain the API Key and API Secret Key from your Wix Answers account and insert it in the Create a connection dialog in the Integromat module.

1. Log in to your Wix Answers account.

2. From the left menu, click Settings > Webhooks & API.

3. Click API keys > Add API button.

4. Copy the API Secret Key to your clipboard and click I Saved It.

5. Copy the API Key to your clipboard.

6. Go to Integromat and open the Wix Answer module's Create a Connection dialogue.

7. In the Connection name field, enter a name for the connection.

8. In the Domain field, enter the domain name. For example, if your Wix Answer accessing URL is www.xyz.wixanswers.com, then your domain is xyz.

9. In the API Key field, enter the API Key copied in step 5.

10. In the API Secret Key field, enter the API Secret Key copied in step 4.

11. Click Continue.

The connection has been established.

Ticket

Watch Tickets

Triggers when a new ticket is created.

See Connecting Instant Triggers via Webhooks.

Search Tickets

Gets a list of tickets that match the search/filtering criteria.

Connection	Establish a connection to your Wix Answers account.
Text Search	Enter the keywords to search for the tickets.
Locale	Select the language of the article you are searching for.
Filter by User With	Select the option to search for the tickets: User Email User ID
User Email	Enter the user email address to filter the article based on the specified email address.
User ID	Select the user whose articles you are searching for.
Limit	The maximum number of articles Integromat should return during one execution cycle.

Create a Ticket

Creates a ticket for a user.

Connection	Establish a connection to your Wix Answers account.
Subject	Enter the subject or topic of the ticket.
Content	Enter the details of the problem or question.
Locale	Select the language applicable for the ticket.
Related Article IDs	Select the articles related to the ticket.
User Email	Enter the email address of the user who raised the ticket.
User First Name	Enter the first name of the user.
User Last Name	Enter the last name of the user.
Priority	Select the priority of the ticket: High Low Medium
Assign Agent	Select the agent to whom the ticket is assigned.
Label IDs	Enter the labels applicable for the ticket.

Get a Ticket

Gets the information of a ticket by its ID.

Connection	Establish a connection to your Wix Answers account.
Ticket ID	Select the Ticket ID whose information you want to retrieve.

Ticket Reply

Watch Replies to a Ticket

Triggers when a new reply to a ticket is created by a user (not by an agent).

Webhook name	Enter a name for the webhook.
Connection	Establish a connection to your Wix Answers account.

Watch Internal Replies

Triggers when a new internal reply to a ticket is created.

Webhook name	Enter a name for the webhook.
Connection	Establish a connection to your Wix Answers account.

Add a Reply to a Ticket

Adds an agent reply or an internal note to a ticket.

Connection	Establish a connection to your Wix Answers account.
Ticket ID	Select the Ticket ID to which you want to add a reply.
Reply Content	Enter the reply text.
Internal Note	When selected, the reply is visible only to internal users.

Articles

Watch Articles

Triggers when a new article is created or updated.

Connection	Establish a connection to your Wix Answers account.
Watch Article	Select the option to watch the articles: By Creation Time By Update Time
Locale	Select the language of the articles you want to watch.
Limit	The maximum number of articles Integromat should return during one execution cycle.

Search Articles

Searches for articles that fulfill the search/filtering.

Connection	Establish a connection to your Wix Answers account.
Locale	Select the language of the articles you want to search for.
Text Search	Enter the text to search the articles based on the phrases.
Category ID	Select the Category ID of the articles you were searching for. For example, Getting Started, FAQs
Include Any Label ID	Enter the Label ID to search the articles based on the labels.
Limit	The maximum number of articles Integromat should return during one execution cycle.

Get an Article

Returns an article by ID per locale.

Connection	Establish a connection to your Wix Answers account.
Locale	Select the language of the article whose information you want to retrieve.
Article ID	Select the Article whose information you want to retrieve.

Create an Article

Creates a new article and returns the newly created article.

Connection	Establish a connection to your Wix Answers account.
Locale	Select the language of the article which you are creating.
Category ID	Select the applicable category for the article. For example, FAQ.
Type	Select the article type you want to create: ARTICLE FEATURE REQUEST KNOWN ISSUE
Title	Enter a name for the article.
Content	Enter the article text.
Status	Select the status of the article: DRAFT PUBLISHED

Update an Article

Updates the article's title, content, and automatically publishes the changes by making those changes visible to users.

Connection	Establish a connection to your Wix Answers account.
Locale	Select the language of the article which you are creating.
Article ID	Select the article you want to update.
Title	Enter a name for the article.
Content	Enter the article text.

Other

Make an API Call

Performs an arbitrary authorized API call.

To search the articles or tickets, use the POST method.

Connection	Establish a connection to your Wix Answers account.
URL	Enter a path relative to `https://{domain}.wixanswers.com/api/`. For example: `/v1/tickets/search/admin` For the list of available endpoints, refer to the Wix Answers API Documentation.
Method	Select the HTTP method you want to use: GET to retrieve information for an entry. POST to create a new entry. PUT to update/replace an existing entry. PATCH to make a partial entry update. DELETE to delete an entry.
Headers	Enter the desired request headers. You don't have to add authorization headers; we already did that for you.
Query String	Enter the request query string.
Body	Enter the body content for your API call.

Example of Use - List Tickets

The following API call returns all the tickets from your Wix Answers account.

URL:
/v1/tickets/search/admin

Method:
POST

Body:
{}

Matches of the search can be found in the module's Output under Bundle > Body > items.
In our example, 1 item was returned:

Connecting Instant Triggers via Webhooks

1. Create a webhook using the Wix Answers instant trigger module dialog.

2. In the Webhook Name field, enter a name for the webhook.

3. Establish a connection to the webhook. See Connecting Wix Answers to Integromat. Click Save.

4. Copy the webhook URL to your clipboard.

6. Login to your Wix Answers accounts and click Settings > Webhooks & API.

7. Click Add Webhook.

8. Create a webhook by entering the following details.

What’s the name of your webhook?: Enter a name for the webhook.
What’s the URL you want to send POST requests to?: Enter the URL copied in step 4.
What action triggers the event?: Select the event you want the webhook to trigger

Click Create.

The webhook is successfully created and you will receive triggers when the specified event happens.