Zammad
The Zammad modules enable you to search, retrieve, edit tickets and retrieve users and ticket articles in your Zammad account.
Getting Started with Zammad
Prerequisites
- A Zammad account
In order to use Zammad with Integromat, it is necessary to have a Zammad account. If you do not have one, you can create a Zammad account at zammad.com/getting-started.
Connecting Zammad to Integromat
To connect your Zammad account to Integromat you need to obtain the access token.
1. Log in to your Zammad account.
2. Click on your profile icon in the bottom-left corner and select the Profile option.
3. Open the Token Access section and click the green Create button.
4. Enter the name for the new token and expiration date (if needed).
5. Enable the admin
permission and click the Create button.
6. Copy the provided Token.
7. Go to Integromat and open the Zammad module's Create a connection dialog.
8. Enter your Zammad URL. E.g. https://{{yourDomain}}.zammad.com.
8. Enter the Token you have copied in step 6 to the respective field and click the Continue button to establish the connection.
The connection has been established. You can proceed with setting up the module.
Actions
Get Ticket
Retrieves ticket details.
Connection | Establish a connection to your Zammad account. |
Ticket ID | Enter (map) the ID of the ticket you want to retrieve details about. |
Get User
Retrieves user details.
Connection | Establish a connection to your Zammad account. |
User ID | Enter (map) the ID of the user you want to retrieve details about. |
Update a Ticket
Updates ticket information.
Connection | Establish a connection to your Zammad account. |
Ticket ID | Enter (map) the ID of the ticket you want to update. |
Title | Enter the new name of the ticket. |
Group | Select the group you want to assign the ticket to. |
Owner | Select the owner of the ticket. |
State | Set the new state of the ticket. |
Priority | Set the new priority of the ticket. |
Searches
List Ticket Articles
Retrieves articles for the specified ticket.
Connection | Establish a connection to your Zammad account. |
Ticket ID | Enter (map) the ID of the ticket you want to retrieve articles from. |
Limit | Set the maximum number of articles Integromat will return during one execution cycle. |
Search Tickets
Searches for tickets using the search query.
Connection | Establish a connection to your Zammad account. |
Query | Enter the search query. E.g. state: open . For more information about search queries please refer to the Zammad Advanced Search documentation. |